FAQs

Frequently Asked Questions (FAQ)

Welcome to the Rahma Draps FAQ section! Below, you’ll find answers to the most common questions about our products, delivery, and policies.

1. What types of products do you offer at Rahma Draps?

We offer a wide range of high-quality curtains and drapery, including custom designs and ready-made options to suit various interior styles.

2. How can I place an order?

You can easily place an order through our website by selecting the product you’d like to purchase, adding it to your cart, and following the checkout process.

3. What are the payment options available?

We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment gateways.

4. What are the delivery times?

Within Algeria: Orders are processed in 15 business days, with delivery within an additional 5 days (total maximum time of 20 business days).
Internationally: Delivery takes between 7 and 30 days, but in rare cases, it may take up to 90 days depending on customs and shipping processes.

5. Which shipping companies do you use?

We work with reliable, globally recognized shipping companies, including EMS, which ensures international deliveries typically take 1 to 3 weeks. Other express shipping services we use deliver within 7 to 30 days.

6. What happens if my order doesn’t arrive within the expected time?

If your order hasn’t arrived within the maximum of 90 days, and it hasn’t entered your country, we will issue a full refund.

7. Do you offer local delivery in Algeria?

Yes, we provide local delivery across Algeria. Orders are processed within 15 business days and delivered in an additional 5 days, totaling a maximum delivery time of 20 business days.

8. Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking number, allowing you to monitor your shipment’s progress online.

9. Do you offer refunds or exchanges?

We offer refunds if your order does not arrive within 90 days. If you receive a damaged or incorrect product, please contact our customer service team, and we will assist you with a replacement or refund.
Important: When receiving your package, we require that you record a video while opening it. This will help ensure that any issues with the product or packaging are properly documented and resolved quickly.